Don’t Just Complain! Propose a Remedy

When You Bought A Lemon

Several of my newsletter subscribers have requested for a sample complaint letter that would get results. So, here is sample letter with four essential messages (see each paragraph).

 

Your Address

Name of Contact person, if available
Title
Business Name
Customer Service (if you have no specific contact)
Address

Sub.: Purchase (or other) Reference Number

Dear (Contact Person):

On (date), I (bought, leased, rented or had serviced) a (name of the product, with serial or model number or service performed) at (location, date and other essential details of the transaction).

Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem: for example, the product does not work correctly, the service was not performed successfully, I was billed the wrong amount, something was not disclosed clearly or was misrepresented, etc.)

To resolve the problem, I would appreciate your (state the specific remedial action you want – money back, charge card credit, repair, exchange, etc.) Enclosed are copies (do not send originals) of my records (include receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents).

I look forward to your reply and a resolution to my problem and will wait until (set a time limit) before seeking help from a consumer protection agency or Better Business Bureau. Please contact me at the above address or phone at (home and/or office numbers).

Sincerely,

Your name
Attachment(s)

Don’t Just Complain. Propose A Specific Remedy.

When you have an issue, don’t just complain or state a grievance. Tell the other party what you want them to do to correct the problem. Propose a particular remedy. Being specific is important. Otherwise, you will lose control of resolving the issue.