Knowing what you need to know is essential to negotiating well and deriving a better result. So, ask the right questions and then listen to the answers carefully. Every major negotiation, domestic or international, succeeds or fails because people chose to listen or not listen to the other side. When not listening, most likely, they are also […]
“Let’s set up a conference call. We are not too thrilled with your customer service and support. And, of course, we will see if we want to continue to spend this kind of money. We will discuss our contract at the meeting.” This was the call my client received from a significant customer of his […]
As a negotiator, do not inadvertently create a competitive environment or transfer power to the opponent. Sounds simple. Not. Why not? Because it is linked to your behavior. Your behavior based on assumptions you have made and the expectations you have created on the other side. Expect the opponent to be competitive, the other party will become […]
Why do people write history? Why are the events and biographies recorded? Is it because they make a good read and will sell a lot of books? No. The primary purpose of history is to teach and encourage curious minds to learn from others’ experiences. It is said that education and experience teach us a […]
Your offer. Who is it for? How would they benefit? Is it essential, or just urgent? Is it right, convenient, or just there? Is it improving things, or creating more pressing items? Is it just creating new wants? Is it making customers more productive or squandering time? Is it making or breaking relationships? Is it revealing […]
The entrepreneurs seeking funding often forecast excessive growth. They project $XXXM in revenue in the next three or five years, growing from YY to YYYY users in year NNNN. Most revenue projections, notably five-year predictions, are a wild guess. All growth forecasts are wrong (including mine). Investors are interested in how the start-up would acquire […]
Leaders discuss ideas, Lackeys hide behind labels and shout slogans, the politicians exploit emotions and just chase money. Most organizations have all three. A leader examines the facts, speaks the truth, takes a strategic view, and does the right thing, even if she pays the price in the short-run. She does not worry about who […]
Learning a new skill quickly is possible. You can become a software programmer, a musician, an artist, a doctor, or even a leader. You can become the kind of person who can communicate and negotiate skillfully. You can become the person who comprehends the things and situations as they are, and knows what to do […]