Leaders discuss ideas, Lackeys hide behind labels and shout slogans, the politicians exploit emotions and just chase money. Most organizations have all three. A leader examines the facts, speaks the truth, takes a strategic view, and does the right thing, even if she pays the price in the short-run. She does not worry about who […]
In the nineties, first to market was the panacea. Who gets the new telecom innovation out in the market first? Lucent or Northern Telecom. Market entry faster than the competition was deemed critical. But what about direction? How relevant is speed if you are going in the wrong direction? Lucent and Northern Telecom were adept […]
Learning a new skill quickly is possible. You can become a software programmer, a musician, an artist, a doctor, or even a leader. You can become the kind of person who can communicate and negotiate skillfully. You can become the person who comprehends the things and situations as they are, and knows what to do […]
Just about everything customized is better received. One reason is the psychology of “I.” The recognition that attire is: Custom made (for you) With care (the right material) Short-lived (is boring after wearing a few times) Think what else (ideas, services, products, relationships) could be tailored to your liking? Just about everything, I think. Is […]
I have the power of position or expertise. I can affect the corporate culture. I can make you apathetic. I won’t respond to your communication. Dismiss your suggestions. Treat you irrelevant. I will just address the lowest common denominator. Revise the offers to appeal to illiterate or simpletons. Diminish the need for critical thinking and […]
Competition drives companies to focus on customer satisfaction. Unhappy users will move to your competitor. But will they? Often, the cost and disruption of the move are a significant barrier. The customer is kind of “trapped.” Pharma companies do not need to make the drug less addictive. They seek to maximize profitability for each drug. […]
Chic stores in an upscale mall attract a lot of visitors. People enjoy the razzle-dazzle of the displays and the activities. Rarely such lavish stores sell as well as “functional” outlets. Think Ikea, Costco, Sam’s Club, Dollar General, etc. Fancy websites rarely convert as quickly as straightforward, intuitive, functional websites. The simplicity of Google wiped […]
The predicament is that you see no outcome other than the one you fear or do not want. So, most of the time, when we think we are stuck, we fear the short-term outcome of making a decision. Make a choice, take the step, and own the consequences. You can then start fresh. Of course, […]